Ordering Information

Delivery

All our orders are processed and dispatched Monday to Friday (both orders taken in store and online). Delivery is a flat rate of £2.85, shipping is free for orders over £45

Estimated Dispatch Times:

Items are usually dispatched within twenty-four to seventy-two hours. Dispatch time does not include the time taken for delivery. If one or more items are not available when you place your order there may be a delay in dispatch, so that we can send your items in as few parcels as possible.

Latest UK Royal Mail Delivery Estimates:
  • 1st Class – 1-2 working days
  • 2nd Class –  2-3 working days
Please do note that these are estimates and although most orders do arrive within a few days, we are required to allow Royal Mail 10 business days to deliver within the UK. If you haven’t received your order within this time please do contact us harbourbooks.whitstable@gmail.com
If your order arrives damaged or incorrect we will work to put it right as quickly as possible, please contact us with your order number and details of the problem (including photos of any damaged packaging) as soon as possible.
For now, we are only able to deliver within the UK.

Collection

If you have selected to collect your book in store, we will contact you either by phone or email to let you know when it is ready for you to pick up.

Returns & Exchange

We do not offer refunds but we will happily exchange books returned in pristine and resaleable condition, with a receipt. If you cannot find an alternative title, we are happy to offer a credit note. Returns must be made within 14 days of purchase.

Please note: we cannot accept exchanges or returns for titles that customers have specifically requested ordered in.